What we do

What better way to receive constructive and honest feedback than to invite a mystery guest to visit your establishment?

Mystery guest services are utilized by the most illustrious of hotels, lodges, spas and restaurants throughout the world to ensure client satisfaction and to continue to improve their service delivery.

The concept is simple – contact us and we will arrange to visit your business at a time and place unknown to even you! We will identify your objectives beforehand (be they a general client experience audit or a more specific concern relating to customer service or service delivery within your establishment). After Guestwho’s visit, we will provide you with a detailed report addressing your concerns and highlighting areas that could be improved upon.

Guestwho will evaluate the entire client experience, from booking to bedding and provide a comprehensive report to you after our stay.

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